Camera Diagnostics

  1. Make sure the App already has the Android camera permission.
  2. Open this page inside the App WebView (the same place where document scanning is blurry).
  3. Point the rear camera at an ID card / printed text from ~20 cm and keep it still.
  4. Press Run diagnostics and allow camera access. Every camera opens one by one for ~2 seconds.
  5. Press Copy report and send us the text. A screenshot of the camera previews also helps.

If possible, run it once more in the standalone browser on the same device for comparison.

Summary

Cameras

Report